Privacy Policy

1. Who We Are

Amplify Health ("Amplify," "we," "us," or "our") operates the telehealth platform at amplifyhealth.com. We connect patients with independent licensed physicians and compounding pharmacies to deliver personalized programs in hormone optimization, weight loss, sexual enhancement, and longevity, for both men and women.

Amplify Health
Email: hello@amplifyhealth.com

2. Information We Collect

3. How We Use Your Information

We use your information to:

• Provide and administer telehealth services, including lab testing, clinical consultations, and prescription fulfillment
• Match you with a licensed independent physician appropriate for your state of residence
• Communicate about your program, orders, lab results, and health status
• Process payments and send receipts
• Comply with applicable federal and state healthcare laws, including HIPAA
• Improve and personalize your experience on our platform
• Send newsletters and marketing communications (only with your consent; you may opt out at any time)
• Detect, prevent, and respond to fraud, abuse, or security incidents

We do not sell your personal information or protected health information to third parties.

4. How We Share Your Information

We share information only as necessary to deliver our services, as permitted by law, or with your consent:

• Licensed healthcare providers and pharmacies: We share your health and personal information with independent providers and pharmacies involved in your care as necessary to facilitate consultations, issue prescriptions, and fulfill orders.
• Service providers and vendors: We share information with third-party vendors who help us operate our services, including payment processors, cloud storage providers, analytics platforms, customer support tools, and security services. These vendors are contractually required to use your information only as directed by us.
• Legal and regulatory disclosures: We may disclose information when required by law, court order, regulatory inquiry, or government process, or when we believe disclosure is necessary to prevent harm, enforce our Terms, or protect the rights and safety of our users, staff, or the public.
• Business transactions: In connection with a merger, acquisition, financing, or sale of assets, your information may be transferred to relevant parties. We will notify you before your information becomes subject to a materially different privacy policy.
• Advertising networks: We may share de-identified or hashed information with advertising partners to deliver relevant content. We do not share PHI or consumer health data for advertising purposes.
• With your consent: We may share information for purposes not listed here when we have your express consent.

All third-party service providers are required to handle your data in accordance with applicable law and our data processing agreements.

5. Legal Bases for Processing

For users in states with applicable privacy laws (California CCPA, Virginia VCDPA, Colorado CPA, etc.):

• Contract performance: processing necessary to provide the services you requested
• Legal obligation: processing required to comply with healthcare regulations (HIPAA, state medical board rules)
• Legitimate interests: fraud prevention, platform security, and service improvement
• Consent: marketing communications and non-essential cookies

6. Your Privacy Rights

To exercise any of these rights, contact us at hello@amplifyhealth.com.

We will respond within 30 days (or as required by applicable law) and will not discriminate against you for exercising your rights.

Depending on your state of residence, you may have rights to:

• Access the personal information we hold about you
• Correct inaccurate personal information
• Delete your personal information (subject to legal retention obligations)
• Opt out of marketing communications at any time by clicking "unsubscribe" in any email
• Data portability: receive a copy of your data in a portable format

Note: Your protected health information (PHI) is governed by HIPAA. Please see our separate HIPAA Notice of Privacy Practices for your rights regarding PHI.

7. Data Retention

We retain personal information for as long as necessary to:

• Provide ongoing services and support your care continuity
• Comply with applicable law: medical records are retained for the minimum period required by applicable federal and state law
• Resolve disputes and enforce our agreements

When retention is no longer required, we securely delete or anonymize your information.

8. Cookies and Tracking Technologies

We use the following types of cookies:

• Essential cookies: required for checkout, authentication, and core site functionality. These cannot be disabled.
• Analytics cookies: help us understand how visitors use our site. You can decline these via our cookie consent banner.
• Affiliate/offer cookies: track referral sources for affiliate and offer attribution.

You can manage your cookie preferences at any time using the Cookie Settings link in our website footer.

9. Security

Our platform maintains LegitScript certification, reflecting our commitment to legal and ethical standards in online healthcare.

No system is completely secure. If you have reason to believe your information has been compromised, contact us immediately at hello@amplifyhealth.com.

We implement administrative, technical, and physical safeguards to protect your information, including:

• Encrypted data transmission (TLS/SSL)
• Encrypted data storage
• Access controls limiting PHI to authorized clinical and operational personnel
• Regular security assessments

10. Children's Privacy

Our services are intended for adults 18 years of age and older. We do not knowingly collect personal information from individuals under 18. If we learn we have inadvertently collected such information, we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will post the updated policy on this page with a new "Last Updated" date. For material changes, we will notify you via email or a prominent notice on our website.

12. Contact Us

Amplify Health
Email: hello@amplifyhealth.com